Privacy Policy

Last updated July 17, 2026

This policy explains what information FreshStep (freshstep.pk) collects, how we use it, and your choices. By using this site or placing an order, you agree to the practices described here.

Information we collect

When you place an order or contact us, we collect:

• Your name, phone number, delivery address, and email address
• Order details — products purchased, quantities, and order value
• Basic site usage data (pages viewed, device/browser type) via analytics tools

How we use it

We use this information to process and deliver your order, confirm delivery details by phone or WhatsApp, respond to questions, and improve the site. If you sign up for our newsletter, we use your email to send occasional updates — you can unsubscribe at any time.

Analytics and advertising tools

We use Google Analytics, Meta Pixel, and TikTok Pixel to understand how visitors use the site and to measure the performance of our marketing. These tools may use cookies and collect anonymized browsing behavior (pages viewed, products added to cart). We do not use these tools to collect payment information.

Who we share data with

We share order and delivery information with our courier partners solely to deliver your order, and with Shopify, our checkout provider, to process and manage orders. We do not sell your personal information to third parties.

Data security

We take reasonable technical and organizational measures to protect your information. Checkout is handled by Shopify, which maintains its own industry-standard security practices.

Your rights

You can request a copy of the personal information we hold about you, ask us to correct it, or ask us to delete it, by emailing [email protected].

Changes to this policy

We may update this policy from time to time. The "last updated" date at the top of this page reflects the most recent revision.

Contact

Questions about this policy? Email [email protected] or call 0371-3810026.