Refund policy

At FreshStep, we aim to ensure customer satisfaction with every order.

Returns

We offer a 7-day return policy from the date of delivery. To be eligible for a return:

• The item must be unused and in original condition
• The product must be in its original packaging

Non-Returnable Items

• Used or opened products
• Items damaged due to misuse

Refunds

Once your return is received and inspected:

• Approved refunds will be processed within 5–7 business days
• Refunds will be issued via the original payment method

Return Process

To initiate a return, contact us at:
Contact@freshstep.pk